---
title: "Redelivery"
description: "Return of a shipment to the party who originally delivered it to the carrier (aircargo). Return of a charter vessel to the owners."
url: "https://oceancargo.co.uk/shipping-terms/redelivery"
date: "2026-04-30T07:59:46+00:00"
language: "en-GB"
---

![Ocean Cargo](https://oceancargo.co.uk/images/GenPics/OCs-Customs-Brokerage.webp)

 # Redelivery in Air Cargo: Understanding Returns and Reclaiming Shipments

## What is Redelivery in Air Cargo?

In the fast-paced world of air cargo, precision and timely execution are paramount. However, even with meticulous planning, situations arise where a shipment cannot be delivered to its intended recipient. This is where the concept of "Redelivery" becomes crucial. At Ocean Cargo, we define Redelivery in air cargo as the process of returning a shipment to the party who originally delivered it to the carrier.

This can occur for various reasons, from customs issues and incorrect documentation to recipient unavailability or refusal. Understanding the nuances of redelivery is vital for shippers to manage expectations, mitigate costs, and ensure the smooth flow of their supply chain. Ocean Cargo's expertise in [air freight](https://oceancargo.co.uk/services/air-freight/) ensures that even in complex redelivery scenarios, your cargo is handled with the utmost care and efficiency.

Beyond air cargo, the term "redelivery" also applies in maritime contexts, referring to the return of a charter vessel to its owners at the end of a charter period. While this guide focuses on air cargo, it highlights the broader application of the term within global logistics.

## Common Scenarios Leading to Air Cargo Redelivery

Redelivery isn't a common occurrence, but when it happens, it's usually due to specific, identifiable issues. Being aware of these can help businesses proactively prevent them. Ocean Cargo advises clients on best practices to minimise the risk of redelivery.

- **Recipient Unavailability:** The consignee is not present or contactable at the time of delivery, and no alternative arrangements have been made.
- **Incorrect or Incomplete Documentation:** Missing or erroneous paperwork, such as commercial invoices, packing lists, or permits, can halt [customs clearance](https://oceancargo.co.uk/services/customs-compliance "customs clearance") and prevent delivery.
- **Customs Holds and Refusals:** Shipments may be held by customs due to non-compliance with import regulations, duties, or taxes, or even outright refusal if the goods are prohibited.
- **Recipient Refusal:** The consignee may refuse the shipment due to damage, incorrect order, or a change in business needs.
- **Payment Issues:** If duties, taxes, or freight charges are to be paid by the consignee upon delivery, and these are not settled, the carrier may be unable to complete the delivery.
- **Address Errors:** An incorrect or incomplete delivery address can make it impossible for the carrier to locate the recipient.
- **Prohibited Goods:** Unforeseen restrictions on certain goods in the destination country can lead to a refusal of entry and subsequent redelivery.

Each of these scenarios underscores the importance of thorough preparation and clear communication, areas where Ocean Cargo provides invaluable support through its [customs compliance](https://oceancargo.co.uk/services/customs-compliance/) and advisory services.

## The Redelivery Process: What Happens Next?

When a redelivery situation arises, a structured process is typically followed to manage the return of the goods. Ocean Cargo ensures transparency and proactive communication throughout this process.

1. **Notification:** The air carrier will notify the original shipper (or their freight forwarder, like Ocean Cargo) that the delivery was unsuccessful and the shipment is being held.
2. **Investigation:** Ocean Cargo will immediately investigate the reason for non-delivery, contacting both the carrier and the consignee to understand the issue.
3. **Options for Resolution:**
    - **Attempt Re-delivery:** If the issue is minor (e.g., recipient temporarily unavailable), a second delivery attempt might be arranged, often incurring additional charges.
    - **Return to Origin:** If delivery is impossible or refused, the shipment will be returned to the original shipper. This involves reverse logistics, including potential customs re-entry procedures in the origin country.
    - **Abandonment:** In some cases, especially for low-value goods or if return costs are prohibitive, the shipper may choose to abandon the cargo. This can lead to the goods being destroyed or sold by customs.
    - **Rerouting:** If feasible and agreed upon, the shipment might be rerouted to an alternative recipient or address.
4. **Cost Implications:** It's crucial to understand that redelivery, re-delivery attempts, and returns to origin almost always incur additional costs, including storage fees, return freight charges, and potential customs penalties.
5. **Documentation for Return:** Proper documentation is essential for the return journey, especially for [customs clearance](https://oceancargo.co.uk/services/customs-compliance "customs clearance") back into the origin country. Ocean Cargo assists in preparing all necessary paperwork.

Navigating these steps requires expertise and a robust network, which Ocean Cargo provides to minimise disruption and cost for our clients. Our team is adept at managing complex logistics, whether it's [sea freight to the USA](https://oceancargo.co.uk/countries/usa/sea-freight-usa) or urgent [air freight to Canada](https://oceancargo.co.uk/countries/canada/air-freight-canada).

## Preventing Redelivery: Best Practices for Shippers

Prevention is always better than cure, especially in international shipping. By adhering to best practices, businesses can significantly reduce the likelihood of redelivery. Ocean Cargo partners with clients to implement these strategies.

- **Accurate Documentation:** Double-check all paperwork – commercial invoices, packing lists, certificates of origin, and permits. Ensure commodity codes (HS codes) are correct and descriptions are precise.
- **Clear Consignee Information:** Provide complete and accurate recipient names, addresses, contact numbers, and email addresses. Confirm recipient availability for delivery.
- **Pre-Clearance and Customs Compliance:** Work with a knowledgeable freight forwarder like Ocean Cargo to ensure all customs regulations for the destination country are met in advance. Understand duties, taxes, and any specific import restrictions. Our [customs compliance](https://oceancargo.co.uk/services/customs-compliance/) team is invaluable here.
- **Communicate with Consignee:** Keep the recipient informed about the shipment's progress and expected delivery date. Confirm their ability to receive the goods and handle any local charges.
- **Insurance:** While not preventing redelivery, cargo insurance provides financial protection against losses or damages that might occur during the redelivery process.
- **Contingency Planning:** Have a plan B. What happens if the initial delivery fails? Discuss options with your freight forwarder beforehand.
- **Packaging and Labelling:** Ensure goods are properly packaged for air transport and clearly labelled with all necessary information.

Ocean Cargo's proactive approach and deep industry knowledge help clients avoid costly delays and complications. Whether you're shipping [excavators to the UAE](https://oceancargo.co.uk/countries/uae/excavators-diggers-uae) or [wind turbine components to Australia](https://oceancargo.co.uk/countries/australia/wind-turbine-components-blades-nacelles-tower-sections-australia), our team ensures every detail is meticulously managed.

## The Role of Your Freight Forwarder in Redelivery Management

A competent freight forwarder is your most valuable asset when dealing with the complexities of international shipping, especially in redelivery scenarios. Ocean Cargo acts as your strategic partner, providing comprehensive support.

- **Expert Guidance:** We offer advice on documentation, customs regulations, and best practices to minimise redelivery risks.
- **Proactive Communication:** Ocean Cargo keeps you informed at every stage, from initial booking to final delivery, and immediately notifies you of any issues.
- **Problem Resolution:** In the event of a redelivery, we liaise directly with airlines, customs authorities, and the consignee to identify the problem and find the most efficient solution.
- **Cost Management:** We work to mitigate additional costs associated with redelivery, negotiating with carriers and advising on the most cost-effective course of action.
- **Documentation Assistance:** Our team assists in preparing any additional documentation required for re-delivery attempts or returns to origin.
- **Network and Resources:** With over 25 years of experience and a global network, Ocean Cargo has the resources to handle complex logistics challenges, ensuring your cargo is managed effectively, even when plans change.

Choosing Ocean Cargo means partnering with a team that prioritises reliability, precision, and trust. We simplify complex supply chains, ensuring that even unforeseen challenges like redelivery are handled with expertise and efficiency. [Contact us](https://oceancargo.co.uk/contact-us/) today to discuss your freight forwarding needs.

#### What is the difference between redelivery and re-delivery?

In air cargo, "redelivery" generally refers to the return of a shipment to the original shipper. "Re-delivery" (with a hyphen) typically refers to a second attempt to deliver a shipment to the original consignee after an initial failed attempt.

#### Who pays for redelivery charges?

Typically, the original shipper is responsible for redelivery charges, including return freight, storage, and any associated customs fees or penalties. These costs can be significant, highlighting the importance of preventing redelivery.

#### Can I prevent redelivery by providing an alternative delivery address?

Yes, providing clear instructions for an alternative delivery address or contact person in case the primary consignee is unavailable can help prevent redelivery. However, any change of address mid-transit may incur additional charges and require formal notification to the carrier.

#### How long does the redelivery process take?

The duration of the redelivery process varies significantly depending on the reason for non-delivery, the destination country's customs procedures, and the chosen resolution (e.g., return to origin, re-delivery attempt). It can range from a few days for a simple re-delivery to several weeks for a full return to origin, especially if international customs are involved.

#### What happens if a shipment is abandoned?

If a shipper chooses to abandon a shipment, they relinquish ownership. The goods may then be destroyed, sold at auction by customs, or disposed of by the carrier to recover costs. Abandonment should only be considered as a last resort, as it offers no recovery for the shipper and can still incur disposal fees.

### Ready to simplify your global logistics?

Get advice and a quote for your next shipment. Contact the Ocean Cargo team to start shipping.

[Freight Quote](https://oceancargo.co.uk/contact-us)

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