Ocean Cargo UK: Understanding Our Cancellation Policy
Cancellation Terms and Associated Fees
Ocean Cargo UK aims to deliver a transparent and equitable service. This policy details the procedure for cancelling freight forwarding bookings. We recognise that plans can change and endeavour to accommodate them while maintaining operational efficiency.
Cancellation fees are applicable based on the timing of the cancellation request relative to the scheduled departure date. Fees increase as the departure date approaches. This structure enables fair resource allocation and mitigates potential financial losses. Please see the fee schedule below:
- Cancellations [Number] days or more before departure: A [Percentage]% cancellation fee is applicable. This covers administrative costs incurred up to the point of cancellation.
- Cancellations between [Number] and [Number] days before departure: A [Percentage]% cancellation fee is applicable. The increased fee reflects resources already committed to the shipment.
- Cancellations within [Number] days of departure: Cancellations made close to the departure date are non-refundable. Significant resources will have been committed at this stage.
These percentages are applied to the total cost of the freight forwarding services, excluding taxes or surcharges. A detailed breakdown of charges is available upon request.
Exceptional Circumstances and Cancellation Flexibility
Ocean Cargo UK acknowledges that unforeseen events can disrupt shipping plans. We strive to provide flexibility in exceptional circumstances. Whilst the standard cancellation policy applies in most cases, we will consider requests for leniency based on the situation's specifics.
Examples of situations considered include:
- Force Majeure Events: Events outside any party's control, such as natural disasters, pandemics, or government-imposed restrictions, may necessitate cancellation. We will assess each situation individually and work towards a fair resolution, which may include refunds or alternative arrangements.
- Medical Emergencies: We understand that medical emergencies can disrupt travel plans. With appropriate documentation, we will collaborate to find the most suitable solution, potentially including rescheduling or a partial refund depending on the circumstances and the shipment's processing stage.
- Government-Mandated Restrictions: If government authorities impose restrictions that directly prevent the shipment from proceeding, we will provide a refund or offer rebooking options. Documentation from the relevant authority is required.
Contact us as soon as possible if you anticipate needing to cancel due to exceptional circumstances. Early notification allows us to explore available options and minimise disruption.
Refund Procedure Details
Upon approval of a cancellation request, refunds will be processed within [Number] business days and credited to the original payment method. A processing fee of [Amount] may be applied to certain refund requests to cover administrative expenses. Once the refund has been processed, an email confirmation detailing the amount refunded and any applicable fees will be sent.
If you experience delays in receiving your refund, contact our customer support team immediately for investigation and updates.
Contact Information and Further Assistance
If you have questions about our cancellation policy or would like to initiate a cancellation request, please email our customer support team at
We value your business and are committed to a straightforward cancellation process. Please review this policy carefully before booking freight forwarding services. It is encouraged to contact us with any questions prior to booking.
Frequently Asked Questions
What happens if my shipment is delayed and I want to cancel?
If your shipment is delayed, the standard cancellation policy applies. However, we will evaluate the circumstances of the delay. Depending on the reason for the delay and how close it is to the original departure date, we may offer some flexibility. Please get in touch with us to discuss your specific situation.
Are there any circumstances where the cancellation fee is waived entirely?
We may waive the cancellation fee entirely in exceptional circumstances, such as force majeure events or government-mandated restrictions. Each case is evaluated individually, and documentation may be required.
How long does it take to receive a refund after a cancellation is approved?
Refunds are typically processed within [Number] business days of approval. The refund will be credited back to the original payment method.
What documentation is required for a cancellation due to a medical emergency?
For cancellations due to a medical emergency, we require official documentation from a medical professional, such as a doctor's note or hospital record, confirming the emergency and its impact on your ability to proceed with the shipment.
Can I reschedule my shipment instead of cancelling it?
Yes, rescheduling your shipment is often a viable alternative to cancellation. We will work with you to find a suitable new date, subject to availability and any applicable fees or charges. Contact us to discuss rescheduling options.
