Ocean Cargo Shipment Cancellation Guidance

Understanding Shipment Cancellation Protocols

International freight forwarding presents various challenges. A clear understanding of shipment cancellation options is essential. Ocean Cargo offers transparent information and defined procedures to facilitate efficient shipment cancellation management.

Cancellation Options Available

Ocean Cargo strives to deliver exceptional service. We acknowledge that circumstances can change and have established a streamlined cancellation process to reduce potential disruption. The ease of cancellation depends on the shipment's current status. Earlier cancellations offer greater flexibility, while later cancellations may require specific considerations.

Cancellation Before Shipment: Before Goods Collection

Cancellation requests made before goods collection are typically straightforward. Immediate contact is crucial. We will process a full refund, with fewer applicable administrative charges. These charges are detailed within our terms and conditions and are accessible on our website. Prompt notification ensures rapid resolution.

Cancellation Post-Shipment: After Goods Dispatch

Cancelling a shipment after dispatch involves additional considerations. Given that the shipment is in transit, handling, transport, and associated logistics costs will have been incurred. A cancellation charge will apply to offset these expenses. The specific charge will vary depending on the shipment's progress and location. Our team will provide a detailed breakdown of the charges before proceeding with the cancellation. Transparency is key; a clear explanation of all applicable charges will be provided.

Cancellation Charge Details

The cancellation charge for post-shipment cancellations is calculated based on several variables, including distance travelled, mode of transport, and any specialised handling requirements. We recognise that unforeseen circumstances can occur, and we aim to apply fair and reasonable charges. The charge structure reflects actual costs incurred up to the point of cancellation. A complete cost breakdown will always be provided before proceeding.

Processing Timeframes

For cancellations before shipment, we aim to process refunds within 5-7 working days of receiving the cancellation request. Due to the complexities of shipment recall, cancellations post-shipment may require a slightly longer processing time, typically 7-10 working days. We will provide regular updates on refund progress.

Special Circumstances Management

Ocean Cargo acknowledges that exceptional circumstances may arise. Events beyond your control, such as natural disasters or unforeseen political events, will require individual assessment. Similarly, cancellations involving perishable or time-sensitive goods necessitate immediate action. Our customer support team is prepared to manage these situations with expertise. Contact us promptly to discuss specific requirements.

Multiple Consignments Management

Cancellations involving multiple consignments require a coordinated strategy. Each consignment's status must be assessed individually. Direct contact with our customer support team is recommended to ensure an efficient cancellation process. Our team will guide you through the necessary steps to manage each consignment effectively.

Required Documentation

Please provide your booking reference number to facilitate a rapid cancellation. Accurate information, including shipment details and the reason for cancellation, will expedite the process. Depending on the specific circumstances, additional documentation may be required. Any further requirements will be communicated.

Rights and Protections

Ocean Cargo adheres to all relevant UK regulations regarding freight forwarding and consumer rights. Our cancellation policy is designed to be equitable and transparent, ensuring fair treatment. We are committed to providing a clear and straightforward process, minimising any inconvenience resulting from unforeseen circumstances.

Contacting Ocean Cargo

If you need assistance or have questions, please contact our customer support team. We are available to provide prompt and helpful support. Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use the contact information on our website. We are dedicated to providing a positive and valuable experience.

Ocean Cargo values clear communication and efficient service. We strive to make the cancellation process as simple as possible. Our commitment to customer satisfaction guides all aspects of our operations, including shipment cancellation management. Contact us to discuss your specific needs.